Ty Littzen
Service Director • Hydrotherapy Systems • Customer Experience Alchemist
Uniting technical precision with a wellness mindset to create an experience that feels seamless, supported, and deeply human. Where modern systems meet ancient calm.
About Me
I've spent over a decade in the world of water — hot tubs, pools, saunas, cold plunges, heat pumps, hydrotherapy systems, pumps, heaters, filtration, plumbing, and electrical diagnostics. The hidden machinery that creates comfort, recovery, and restoration.
Working hands-on in the field taught me something essential: A well-designed system should feel easy. The experience should feel effortless. And when things go wrong, the customer should feel held, not lost.
My work blends mastery of the mechanical with a coach's heart — creating an experience where people feel cared for, not just "serviced."
Years Field Experience
Certified
Professional Journey
Growth through diverse expertise and hands-on experience
Service Technician
Blue Lagoon Pool and Spa
- Lead diagnosis and repair of complex pool systems
- Train and mentor field staff on best practices
- Handle residential service and delivery projects
Owner/Operator
aquaLife Pool and Spa Service
- Founded and operate full-service spa business
- CPO certified professional
- Customer interaction and retention
Facilities Technician
Physicians Clinic of Iowa
- HVAC and plumbing maintenance
- Emergency response and troubleshooting
- Vendor coordination and facility management
Property Manager
Ideal Homes LLC
- Managed 6 rental properties of own investment portfolio
- Hands-on repairs and maintenance
- Business operations and tenant relations
Lead Service Tech
Leisure World Pools and Spas
- Installation leadership and project management
- Crew supervision and training
- Trade show representation
Core Strengths for Modern Service Teams
Technical Excellence
- Hot tub & spa systems
- Pumps & circulation components
- Electrical troubleshooting
- Water chemistry & system balance
- Plumbing
Customer Experience Leadership
- Clear guidance through technical issues
- Video/phone support with high EQ
- Step-by-step repair documentation
- Turning chaos into confident resolution
Passionate Work
- Health centered
- Family and community oriented
- Empathetic understanding
- Curious and creative
Ready to Transform Your Service Experience?
I feel uniquely qualified to fill this position with my knowledge and experience inside technical support, customer service and the spa industry. I really care about people, health, and finding solutions. I find excitement in digesting complex ideas and delivering them in simple ways. Let's level up together!